The Front App is a great tool for marketers, but what does it offer you? How does it work and what are some of its features? You can find out in this article where we give a front app review and learn to decide if the app is worth your time.
Front is a hub for customer communication that allows companies to provision tailor-made service at a wide scale. It joins the simplicity of an email inbox with the CRM's automation and insights. Front app review discusses it’s pricing and features for you to understand if the app is really for you or not.
With front app, cooperators from all departments can work together behind the scenes to ship out the best replies faster, have messages organized across channels, and always retain a personal touch.
Front is utilized by over 6,500 businesses to scale customer communication without trading quality for efficiency.
Front is an email inbox without the clutter and spam, allowing customers to communicate with brands they love while also gaining access to their favorite tools.
From there, users can choose from over 100 integrations including Slack (for internal communications), Zendesk (for support tickets), Mailchimp or Active Campaign for marketing campaigns, and more.
Front's intelligent automation learns what your customers need most based on frequency of use by looking at past interactions in real time across all channels -- making sure the right messages get to the right people at the right time.
Front is a hub for customer communication that allows companies to provision tailor-made service at scale.
You may be familiar with Front App and its Shared Inbox solution. The Front App is nice, but it isn't perfect. Although their tool is very good and functions perfectly, it is not always practical in the long run.
When dealing with email, client complaints, and other communication aspects, agility is an important factor. When you decide to change from your traditional email provider to a completely new tool, there are so many more limitations presented.
Front is a platform that allows you to create personalized messages and send them out in real time. There are three main ways to use Front: "Email", "Messaging", or "Inbox". Each of these methods has its pros, cons, and advantages.
Since the company's launch in 2013, they have continued to grow by adding new features such as Inbox Connectivity (connecting with other apps), Content Moderation tools for teams within an organization, and more recently added a new feature called Reply Cards which allow users to customize their reply cards based on individual preferences like personalization, length of message, and more.
Front's Reply Cards feature is an excellent way to build relationships with customers while also providing them with additional information about their product or service they purchased from your company.
You can even use this card as a coupon code within other apps that you sell on Amazon! In addition to Reply Cards, Front has many other features including Inbox Connectivity which allows users access content shared in different applications without having it show up in all those separate apps.
Inbox Connectivity is a great way to bring together all of your connections and email contacts into one place so you can stay on top of conversations that are important for your business.
Front has 3 pricing plans, starter, prime and enterprises, let’s take a look at them in details.
Starter- $19 per user/month
It is great for growing businesses with under 10 teammates that need a shared view of conversations.
Some other features includes unlimited email, SMS, and social media accounts to FrontAssign, comment, and @mentionEnable most integrations (except CRM, Voice) and build your own Use basic rule templates to move, tag, and archive messages
Prime- $49 per user/month
It is great for professional teams up to 50 teammates looking to scale and optimize customer communication.
All the benefits of Starter, plus: Teams of up to 50Enable any integration Analytics Build custom rules
Enterprise- $99 per user/month
It is great for large-scale organizations that require streamlined administration and centralized controls.
Enterprise level provides the goodness of Prime, plus: Teams of any size Streamline administration with centralized controls SAML-based single sign on (SSO)Designated account team
Despite the fact that Front is a fantastic piece of software, we can say that it brings its own set of pain points.
This is why we suggest that before jumping to this tool, you conduct a lot of research and look for other little and unique software that can solve what you need for less money.
Front is a great tool for customer service but it doesn't offer all the features that you would need. For example, if you're looking to send out email marketing campaigns or manage multiple channels like Facebook and Twitter, Front won't be able to help you.
But then again this is not an e-commerce platform so your needs may differ from those of Front's target audience.
Front is a great tool for customer service and it's one of the best email marketing tools out there. But we don't think that Front will be able to replace your existing CRM or communication software, so you'll have to keep using them in addition to Front.
How Can Cliently Help?
If you're looking to connect with contacts across your entire revenue operations (Leads, Prospects, Existing, and Churned Clients) Cliently would be a great way to engage at scale.
Sometimes multiple tools can leave blind spots in who's engaging, how they're engaging, and when to engage, this is where Cliently could benefit you the most.
